Correcting inaccurate vendor data

Last updated: April 26, 2026.

Purpose

Buyers rely on accurate directory and comparison information. This policy explains how vendors and other stakeholders can challenge public data on CoverHolder.io, what we need to evaluate a dispute fairly, and how we may handle listings while a dispute is open.

What you can dispute

You may raise a dispute about factual or editorial claims that appear on the Service, including for example:

• Vendor profile descriptions, positioning, categories, or metadata (for example deployment model or market segment).
• Feature support or capability labels in comparison or category views (native, partial, unsupported, unknown).
• Stale information that no longer reflects the product after a documented release or deprecation.
• Source notes, citations, or summaries that you believe mischaracterize public materials.
• Incorrect links, logos, or trademarks attributed to the wrong entity.

We do not adjudicate private contract disputes, pricing negotiations, or subjective taste. We focus on whether public-facing claims on CoverHolder.io are supportable and not misleading to a reasonable professional reader.

Who can submit

The strongest path is an authorized representative of the vendor on the listing, using the list your product flow for new submissions, claiming a profile from the vendor page, or signing in to a dashboard linked to your vendor email so we can verify identity and account ownership. If you are not the vendor but believe data is wrong (for example a buyer or partner), contact us with the same evidence standards below; we may need to loop in the listing owner before changing canonical vendor facts.

What to include

To review efficiently, please provide:

• The exact URL on CoverHolder.io and a short quote or screenshot reference to the challenged text or matrix cell.
• The correction you want (clear replacement wording or an explicit feature label).
• Supporting evidence: primary sources such as dated documentation, release notes, trust-center pages, or other public URLs. For non-public facts, we may still need something verifiable we can summarize without exposing confidential attachments.
• Contact email and, if applicable, the vendor account email on file.

Vague assertions without sources are unlikely to result in changes to verified or comparative data.

How we review

Disputes are reviewed by the operator (founder-led review today). We weigh credibility of sources, recency, and clarity of the requested correction. We may ask follow-up questions, request a narrower claim, or propose alternative wording that stays accurate without marketing puffery.

We aim to acknowledge serious disputes promptly and resolve them on a reasonable timeline, but we do not guarantee a fixed turnaround for every submission. Complexity, backlog, and need for additional verification can extend review.

While a dispute is open

If a public claim could mislead buyers and we cannot verify it quickly, we may mark content as disputed, add context, or temporarily soften the claim (for example shifting a cell to unknown or qualifying wording) until we complete review. Paid placement or tier does not exempt a listing from correction if the facts do not hold up; see our editorial and data policy and sponsored placement policy.

Outcomes we will not grant

We do not remove good-faith editorial framing solely because a vendor dislikes positioning. We do not change comparison methodology in exchange for payment. We do not fabricate reviews, ratings, or certifications. Demands that would mislead buyers or erase good-faith unknown labels without evidence will be declined.

Submit a dispute

Use contact with the materials above, or reach out through your listing claim channel if you already have an owner account. For general rules on sources and matrices, see the editorial and data policy. Use of the site remains subject to our terms of use and privacy policy.

This policy describes our operational approach to corrections. It is not legal advice. If you believe content is defamatory, infringes IP, or involves a regulated misrepresentation, you may wish to consult counsel in addition to using this process.